All servers are now up! Thank you everyone for your patience during this unexpected downtime.
All servers will be coming down immediately to resolve an instability issue. We estimate that they will return by 9:00pm EDT. We apologize for the inconvenience and thank you for your patience during this time. Please keep an eye here for updates!
Added Note: We want to assure everyone that the server downtime today has nothing to do with any Billing problems. An unrelated issue was found today and it was necessary that we bring the servers down so that our players would not lose their hard earned experience or realm points because of instability issues
We're really sorry about this and we are doing our best to get the servers back online as soon as we can.
Population bonuses for the Devon and Killibury clusters have been adjusted. Starting today here are the new bonuses:
All servers remain down at this time so that we can continue to work on resolving the issues with the new upgrades to our Billing, Accounts and Customer Service systems. We are now estimating their return at 9:00pm EDT. We apologize for the inconvenience and thank you for your patience. Please keep an eye on the Herald for updates!
Updated 9:00pm EDT: We now estimate that the servers will be back up by 10:00pm EDT.
Updated 10:05pm EDT: The servers are not quite ready yet. We are now estimating that they will be back up by 10:30pm EDT. We'll let you know as soon as they are back up!
Updated 10:45pm EDT: There is a crashing issue with the login server which is causing the extra delay. As soon as the issue is resolved, the servers will be back up. No estimated time available at the moment, we'll keep you posted on any new developments.
Updated 11:20pm EDT: The login server issue has been resolved and the servers are now up!
All servers will be coming down on Monday, May 19th at 7:00am EDT so that we can make upgrades to our Billing, Accounts and Customer Service systems. We estimate that the servers will be back up by 3:00pm EDT. Please keep an eye on the Herald for updates!
Updated 2:45pm EDT: Due to unforeseen issues we now estimate the servers will be back up at 5:00pm EDT. We apologize for the inconvenience and thank you for your patience. We will get the servers back up as soon as we can!
Updated 5:00pm EDT: We now estimate that the servers will be back at 6:30pm EDT.
Updated 6:20pm EDT: The servers are now expected to come back up at 7:30pm EDT. We're really sorry everyone, the team is doing their best to resolve the issue as quickly as they can. Thank you for your patience!
We're planning on reviewing the population bonuses and making some adjustments this coming Monday, May 19th. For anyone working towards that free level, please plan accordingly. Keep an eye here on Monday for more details!
Please Note: When a Population Bonus is changed, it alters every Free Level Timer on the Cluster. In Game Support can not verify your old timer, or alter your current timer. We're sorry for the inconvenience.
Here is a Ghost Keep hot fix now live:
- Corrected an issue where the Ghost Keep Wraith Lord was not visible to players who were using the Catacombs engine ‘Trials of Atlantis’ and ‘Shrouded Isles’ clients.
Have you had a chance to take our New Server Type Poll yet? Our poll will be ending soon and we need your opinion on a new server type that includes Old Frontiers which is currently under consideration.
Just a quick reminder that this poll is for Current, Former and Future players. Please take a few moments to tell your friends and cast your vote now!
